Insurance FAQs

I have a Premier policy, can I make a claim?

The CAA are arranging for all Thomas Cook customers to be repatriated earlier than you were due to fly back. However, if you have had to pay for your return flight, paid to extend your accommodation or paid subsequent cost you will need to try and reclaim these from:

  • Your payment provider, so if you used a credit card or PayPal you should contact your payment provider
  • If you were issued with an ATOL certificate when you booked you may be protected by the ATOL consumer protection scheme. You can find information on how to make a claim here.