Insurance FAQs

I have an Essential policy, can I make a claim?

Unfortunately no, you can’t make a claim under your policy, but here are ways you may be able to get your money back.

  • You may be able to make a claim through your payment provider, so if you used a credit card or PayPal you should contact your payment provider
  • Refer to the CAA website for advice on Thomas Cook support
  • If you were issued with an ATOL certificate when you booked you may be protected by the ATOL consumer protection scheme. You can find information on how to make a claim here.