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Monarch flights cancelled as airline stops trading

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Affected Monarch holidays and flights

As of 2 October 2017, Monarch has confirmed that the following companies have ceased trading and have now gone into administration:

  • Monarch Airlines Ltd
  • Monarch Holidays Ltd (ATOL Number 2275)
  • First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
  • Avro Ltd (ATOL Number 1939)
  • Somewhere2stay Ltd

All future holidays and flights provided by these companies have been cancelled and are no longer operating.


Not yet travelled?

  • If your holiday was booked directly with Monarch Holidays it is ATOL protected and the CAA are making arrangements for refunds to be made on these bookings as soon as possible.

  • If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected. The CAA are making arrangements for you to receive a refund as soon as possible.

  • If your flight was booked directly with Monarch Airlines after 15 December 2016 your booking will not be ATOL protected. Please contact your card issuer or PayPal to see if you can make a claim for your lost holiday costs. If you have LV= Premier travel insurance and are unable to get your money back from your payment provider, please call International Passenger Protection (IPP) on 0208 776 3752 to make a claim. IPP provides Section L: If your transport, accommodation or excursion provider goes bankrupt of the LV= travel policy.

  • If your Monarch flight or Monarch holiday was booked through another travel company or travel agent you should contact them directly about your arrangements.

If you have LV= Premier travel insurance and can't get a refund from anywhere else, please call us on 0800 707 6967 to make a claim.

What if you want to continue your trip by booking alternative flights and they cost more more than your original flights?

If you have LV= Premier cover you can make a claim for the difference in the cost of the flights (up to £1,000) under Section K: additional transport and/or accommodation costs of the policy.


Are you already abroad and due to return on or before 15 October?

If you're currently abroad and due to return to the UK on or before 15 October 2017, arrangements are being made for you to return home to the UK on a new flight, as close as possible to your original return date and time. New flights are not expected to depart before the time of your original Monarch flight so you shouldn't lose out on any of your holiday.

Your new flights will be at no extra cost to you. Go to monarch.caa.co.uk to find the details of your new flight, which should be available at least 48 hours before your original Monarch flight time.

It is possible you'll be flown into a different UK airport. If this happens the CAA will be arranging transport to transfer you back to your original UK airport at no extra cost to you.

Please be aware that if you choose not to use the rearranged flight you will not be able to make a claim for the additional costs you incur or your lost flight cost as an alternative has been paid for you.


What happens if your flight home is later than previously scheduled?

If your holiday was ATOL protected and your flight delayed by at least 4 hours, then you can make a claim for reasonable additional expenses such as accommodation (comparable to your original holiday booking) and for food and drink - full details can be found on the Monarch website here.

If your booking with Monarch Holidays included transfers, your transfers will be re-arranged to match your new flight. This information will be provided by your in-resort representative or the hotel.

If your holiday was not booked through Monarch holidays but another ATOL holding travel company, please make sure you contact the travel company you booked through.

If your holiday was not ATOL protected, eg you had a Monarch Airlines flight booking and arranged your accommodation separately and you have a LV= Premier travel insurance policy, you can claim for lost or additional costs that result directly because of the insolvency up to £1,500 through International Passenger Protection. Please call 0208 776 3752 to make a claim. If for any reason these costs are not covered by IPP please call us on 0800 707 6967 to make a claim.

If you need to make a claim for additional costs, please make sure you keep all your itemised receipts.


Did you book with Monarch holidays and are having issues with your accommodation provider?

The CAA are trying to contact all accommodation providers used by Monarch Holidays to make sure you can remain in your accommodation until the end of your holiday. However if you experience problems please contact them on: 0300 303 2800 (if calling from the UK) or +44 1753 330 330 (if calling from abroad). Please be aware call volumes are likely to be very high.

If you are required to pay your hotel, please pay this and then make a claim to the CAA when you return to the UK. Make sure you get a receipt from the hotel or apartment, showing a full breakdown of the charges as you will need this to make a claim when you get back to the UK. If you pay in cash, please get the hotel or apartment to confirm this on your receipt.

If you have a LV= Premier policy and for some reason are unable to claim for your additional costs from the CAA, please call us on 0800 707 6967 to make a claim.


Are you due to travel back to the UK after 15 October?

If you're due to travel back to the UK after 15 October and your flight is not rearranged by the CAA and you don't have ATOL protection; please call International Passenger Protection (IPP) on 0208 776 3752 to make a claim. IPP provides Section L: If your transport, accommodation or excursion provider goes bankrupt of the LV= travel policy. If for any reason these costs are not covered by IPP please call us on 0800 707 6967 to make a claim.

If you have a Premier LV= travel insurance policy and your revised flight results in you having to cut your holiday short by more than 24 hours, you can claim for each full day of your lost holiday.


Are you an LV= customer with Essential cover?

The Essential policy does not provide any cover for delays, missed departures or cancelled flights and is designed primarily for people who are booking holidays that are ATOL protected and therefore will have this cover provided.

To make a claim, call

0800 707 6967

For Text Phone: dial 18001 first

Lines open Monday to Friday 8am - 8pm
Saturday 8am - 4pm

Calls may be recorded

More about making a travel claim

Emergency helpline

If you need urgent advice or medical assistance please call our 24 hour emergency medical helpline on:

Outside UK

+44 1243 621 537