If you haven’t made a claim, and have no travel booked that you need cover for, you may be able to cancel your policy and get a refund. The refund will be issued from the date you call us.
Before you cancel your policy, please note:
- If you’ve already booked a trip, a new policy may not offer the same COVID-19 cover as your current policy
- Any credit note or voucher you’ve received won’t be covered, even if the provider goes into administration
- You won’t be able to make a claim, so any pending claims you have with a trip provider or airline won’t be covered, even if it was a trip before your cancellation date
If you’d like to discuss cancelling your policy, please call us on 0800 022 3878.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001. Calls will be recorded.