Insurance FAQs

If I no longer need my travel insurance policy can I get a refund?

If you haven’t made a claim, and have no travel booked that you need cover for, you may be able to cancel your policy and get a refund. The refund will be issued from the date you call us. 
Before you cancel your policy, please note: 

  • If you’ve already booked a trip, a new policy may not offer the same COVID-19 cover as your current policy
  • Any credit note or voucher you’ve received won’t be covered, even if the provider goes into administration
  • You won’t be able to make a claim, so any pending claims you have with a trip provider or airline won’t be covered, even if it was a trip before your cancellation date

If you’d like to discuss cancelling your policy, please call us on 0800 022 3878.

Lines open:

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001. Calls will be recorded.