Insurance FAQs

Do I need to contact you if I don't want to renew my travel insurance?

When you take out an annual multi-trip policy with us, we ask if you'd like your policy to automatically renew the following year. If you agree we'll send you a quote three weeks before your renewal date so that you can check that the cover is still suitable for you.

If you don't want your travel insurance to renew automatically, please call us on 0800 707 6966.

Lines are open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday
Calls will be recorded. For Text Phone: dial 18001 first.

If you opted out of automatic renewal when you bought your annual multi trip policy, we still send you a renewal quote three weeks before your policy is due to end. We also send you a reminder that your cover will come to an end if you don't renew it.

If you definitely don't want to renew your travel insurance, simply ignore these notifications and your policy will end.