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Renewing your travel insurance policy

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We'll be in touch

About three weeks before the renewal date of your travel insurance policy we'll send you a renewal pack with details on how to renew your policy.

The pack will include a schedule summarising:

  • the cover and price of your policy
  • any changes to the cover, including any medical conditions you've told us about
  • details of any optional extras you've chosen

Check this carefully as we base your renewal offer on this information.

Got a question?

Perhaps others have asked the same thing before. Your question may already have been answered.

To renew, call us on

0800 707 6966

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls may be recorded. For Text Phone dial 18001 followed by the desired number.

Automatic renewal

If you've chosen to automatically renew, we'll renew your travel insurance using the credit or debit card used to pay for the policy previously so you don't have to worry about forgetting to renew or risk not being insured. If you'd prefer us not to renew your policy automatically, please call us before your renewal date on 0800 707 6966.

Please don't leave it to the last minute!

When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured.

Changes to details?

If any details have changed it's important you tell us when you receive your renewal invite as we'll need to do another quote with these changes.

You need to call us on 0800 707 6966 and tell us about these changes before your travel insurance renews. If you don’t it may affect your cover and any claim you make.

Level of cover

You should also take the opportunity to review the optional extras you have on your policy. Give one of our lovely people a call if you'd like to add any optional extras that you don't have at the moment.

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Read more about the range of travel insurance optional extras