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Travel insurance

Existing customers

Renew your policy, make a claim or make changes to your policy

Help for travel insurance customers

Renew your policy

Call us to renew your policy
0800 707 6966

8am - 9pm Monday to Friday
8am - 5pm Saturday
9am - 5pm Sunday and Bank holidays

More about renewing

Make a claim

Useful information about making a new claim or finding out about an existing one.

Emergency helpline

Call us 24/7 for emergency advice or assistance during your trip.

  • 01243 621 537 within UK
  • +44 (0)1243 621 537 outside UK

Make changes

Change policy details like your name, address, optional extras or marketing preferences.

Change your policy

Get new documents

Use our online form to request replacement copies of your policy documents.

Request new documents

Contact us

Find out how to call, email or write to us.

How to contact us

Calls may be recorded. For TextDirect dial 18001 followed by the desired number.

Need Help?

Sorry, our interactive FAQ service is unavailable at the moment. Please try again later.

Need pre-travel advice?

Call us 24/7 for information about:

  • medical facilities
  • visas
  • vaccinations and reciprocal health agreements

0800 707 6971

Existing customer discounts

Did you know as an LV= customer you could get...

Car insurance

5 Star rated cover from the UK’s Most Recommended Insurer.

Green car image

More about car insurance

Home insurance

Great value home cover that's rated 5 Stars by Defaqto.

More about home insurance

Pet insurance

Our pet insurance can pay for the medical care that your cat or dog may need in a crisis.

More about pet insurance

LV=, County Gates, Bournemouth, BH1 2NF, UK