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Retirement Account

Welcome to our existing customer section

  • Quickly and easily let us know if your details change
  • You can update us about more than one policy, just enter all the policy numbers in the relevant form field
Retirement Account cars in garage

Set up a new direct debit

Simply fill in the parts of the form marked with a* below and we'll set up a new direct debit for you.

Are you the policy owner?

Your details

Your date of birth *

We need your email address so that we can send you a direct debit mandate.

What date do you want this effective from? *

Once you've submitted your form, we'll need to send you the relevant mandate to complete. This new direct debit will only be effective once we receive the completed mandate back from you.

You can phone us
Call our UK-based advisers for more information


0800 756 8847
Quoting offer code IELO

TextDirect: 18001 0800 756 8847

8.30am - 6pm Monday to Friday

Existing customer?

If you're an IFA please call:

0800 169 1111

TextDirect: 18001 08001691111

We may record and/or monitor calls for training and audit purposes.

Call me back

If you would like us to call you back to find out more all we need are some basic details.

Why choose LV=

An insurance provider you can trust established in 1843.

  • Winner of the 2014 Gold Standards Award for Individual Pensions
  • UK's largest friendly society

Policy documents

  • Key features
  • Terms and conditions

Get advice

A financial adviser can help you decide where your money is invested.