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Retirement Account

Welcome to our existing customer section

  • Quickly and easily let us know if your details change
  • You can update us about more than one policy, just enter all the policy numbers in the relevant form field
Retirement Account cars in garage

Change of name form for the Retirement Account

Simply fill in the parts of the form marked with a* below and we'll update your name.

Are you the policy owner?

Your details

Your date of birth *

Please enter your new name

When does the new name come into effect? *

Once you submit your form, we'll start the process of changing your name but in the meantime you'll need to send us proof of your name change to: LV= Retirement Solutions,Pease House, Tilehouse Street, Hitchin, Herts, SG5 2DX

We'll need the following certificates:

  • Marriage - Original Marriage Certificate, with a specimen signature (new and old)
  • Divorce - Decree Absolute, with a specimen signature (new and old)
  • Deed poll - Original change of name deed, with a specimen signature (new and old)

You can phone us
Call our UK-based advisers for more information


0800 028 8397
Quoting offer code IELO

TextDirect: 18001 0800 756 8847

9am - 5.30pm Monday to Thursday
9am - 5pm on Friday

We may record and/or monitor calls for training and audit purposes.

Call me back

If you would like us to call you back to find out more all we need are some basic details.

Why choose LV=

An insurance provider you can trust established in 1843.

  • Winner of the 2014 Gold Standards Award for Individual Pensions
  • UK's largest friendly society

Policy documents

  • Key features
  • Terms and conditions

Get advice

A financial adviser can help you decide where your money is invested.