Checking your no claim discount

How to send us proof of NCD

Thank you for choosing LV= car insurance

Now that you've insured your vehicle with us, we need you to send us proof of your no claim discount (NCD).

These extra checks help us and other insurers prevent fraud and keep your car insurance premiums as competitive as possible.

We've sent you a letter asking for a copy of your proof of NCD. You have 14 days from the date we first contacted you to provide this.

The easiest and quickest way to send us your proof of NCD is by email. You can either take a photo with a smartphone or scan the document, then attach it as a file and email it to us at [email protected]. Please ensure you include your policy number in the email subject line.

Or, if you've got your proof to hand, you can send it now using the email documents link below.
Email proof of no claim discount
WHAT WE'RE LOOKING FOR

Proof of no claim discount (NCD)

Your NCD must:

  • not be currently used on any other vehicle

  • have been earned driving in the UK

  • be in the Policyholder's or NCD holder's name

  • be earned in the last 2 years AND from your most recent insurer

Icon of a car with a ribbon attached the the grill

We can accept:

  • NCD Certificate
  • Renewal invitation (if dated within the last 30 days)
  • Driving record (if previously driving a company car), including a start and end date

We can't accept:

  • Statement of facts/demands
  • Certificate of insurance
  • Insurance schedule
  • Any other document issued whilst the insurance was still live

If you don't have copies of these documents to hand, please contact your previous insurer

Email proof of no claim discount