Make a home insurance claim

Before you claim on your home insurance, you might have some questions

Make a home claim

If it's not urgent the quickest and easiest way to make a claim is to log in or register your account. 

We’ll usually get back to you within two working days but if there’s been severe weather and we’re particularly busy, it might take us a little longer. If your claim is urgent, please give us a call instead.

Log in / Register To Claim
Call to claim on:0330 678 5004
From abroad: +44 1202 296762

Telephone lines open:
Mon to Fri 8am - 8pm 
Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.

Emergency helpline

Contact our 24 hour emergency helpline for home emergencies.

If you’ve chosen Home Emergency cover, we can arrange emergency help for problems like a broken boiler, plumbing issues or loss of electrical power.

You only need to answer a few simple questions to report your home emergency, doing it online means you can also track its progress.

If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible. Call our Domestic Emergency Assistance helpline to see if we can put you in contact with qualified tradespeople.

Report a Home Emergency online
Or call the Home Emergency team on: 0330 678 5246

24 hours a day, 365 days a year

For Text Phone first dial 18001

We will record calls for training and audit purposes.

Existing claim

Need to know about an existing buildings or contents claim?


When you get in touch have your policy number and any documents to hand.

Give us a call and we can talk through your claim:

Mon to Fri 8am - 6pm

Sat 8am - 4pm 

For Text Phone first dial 18001

Calls will be recorded.

If we've asked you to send us any documents, like quotes, invoices or photos, please email them to: [email protected]

Or, if you'd prefer to post them, send copies to: Freepost LV= Home Claims 

What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything.


  • There are no further forms for you to complete. We make the process quick and hassle free
  • Our dedicated claim handlers will support you through the process
  • We can organise all repairs or replacements
We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.