Pet insurance claims considerations

Claims information for former Legal & General customers 

Welcome to LV=, it’s great to have you with us. Here's what you'll need to know if you need to make a claim...

If you're not a former Legal & General customer..

This page is for former L&G customers, if you're an existing LV= policy holder, please visit our support for existing LV= customers page.

Start your pet claim

  • Download one of our pet insurance claim forms and fill in the sections required
  • Ask your vet to complete and sign the declaration
  • Make sure you you've signed and dated the form

How to make a claim for veterinary treatment

Most vets can submit claims to us directly from their practice system. This is the quickest way for us to receive,  assess and sort your claim...

icon of a dog and cat eating from some food bowls

If your vet uses Vet Envoy, they'll submit your claim through their system and we'll receive it automatically at our end - so you won't need to do anything. This is the quickest way for us to receive and assess your claim and we can pay your vet directly too.

If they're unable to submit a claim on your behalf through Vet Envoy, then please fill out the claims form below. 

Return the claims form to us

  • Check that you've included all the necessary paperwork for the section that you're claiming under
  • Return the completed claim form and the supporting documents to us
By postLV
Allianz Insurance plc
PO Box 589
Great West House (GW2)
Great West Road, 

Want to know more?