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Pet insurance customer reviews

See what our customers say

Read unbiased reviews and ratings from our pet insurance customers

We're keen to get feedback from our customers so we've partnered with reevoo, an independent review company. Find out how, as a customer, you can leave feedback below.

Or call our UK call centre on

0800 022 3906

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday
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For Text Phone, first dial 18001

How you can leave feedback

  1. You purchase a pet insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from reevoo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.

  • We aren't involved in handling the feedback at any stage.
  • Reevoo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

LV= Pet Insurance reviews verified by reevooReevoo

Ease of purchase
Value for money
Overall rating
Scores 9.0 out of 10 based on 347 reviews
10 out of 10


Ross-on-Wye GB
Staff were excellent - very helpful.
Had intended to sort everything out on line, but the website wasn't letting me enter the dog breed. Phoned up and was dealt with quickly & efficiently.
Confirmed purchase: 12 June 2017
Published on: 15 June 2017
10 out of 10


Torquay GB
Very good for our pets needs
Reviewer left no comment
Confirmed purchase: 08 June 2017
Published on: 11 June 2017
9 out of 10


Blackpool GB
Very easy to use. No time constraints. No pressure selling.
Confirmed purchase: 07 June 2017
Published on: 10 June 2017
10 out of 10


Mawdesley GB
Excellent level of cover for a lower price than its peers.
Reviewer left no comment
Confirmed purchase: 05 June 2017
Published on: 11 June 2017
10 out of 10


Kent GB
A very fair price for the cover that is offered
Reviewer left no comment
Confirmed purchase: 05 June 2017
Published on: 10 June 2017

Most recommended

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Looking for multi pet insurance discounts?

Get a 5% multi pet discount when you insure two or more pets with us.

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More on multi pet insurance

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 536KB)

Pet Insurance Policy Summary (PDF 97KB)