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Pet insurance customer reviews

See what our customers say

Read unbiased reviews and ratings from our pet insurance customers

We're keen to get feedback from our customers so we've partnered with reevoo, an independent review company. Find out how, as a customer, you can leave feedback below.

Or call our UK call centre on

0800 022 3906

Existing customer contact details

8am - 8pm Monday to Friday
9am - 5pm Saturday
Calls may be recorded
For Text Phone, first dial 18001

How you can leave feedback

  1. You purchase a pet insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from reevoo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.

  • We aren't involved in handling the feedback at any stage.
  • Reevoo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

LV= Pet Insurance reviews verified by reevooReevoo

Ease of purchase
9.5
Value for money
9.0
Overall rating
9.0
Scores 9.0 out of 10 based on 520 reviews
10 out of 10

Hayley

Amersham GB
+
Easy to purchase will only really find out how good it is when and if having to make a claim
Reviewer left no comment
Confirmed purchase: 06 November 2017
Published on: 13 November 2017
10 out of 10

Geoff

Lancs GB
+
Simple to arrange and good value for money
Nothing
Confirmed purchase: 06 November 2017
Published on: 13 November 2017
9 out of 10

Bernadette

High Wycombe GB
+
Good value and level of cover.
Reviewer left no comment
Confirmed purchase: 01 November 2017
Published on: 13 November 2017
8 out of 10

William

Bridgnorth GB
+
Easy to buy - hopefully will not need to call on
Being asked to review insurance - you only find out how good it really is when you make a claim.
Confirmed purchase: 30 October 2017
Published on: 13 November 2017
10 out of 10

Robert

Leicester GB
+
Reviewer left no comment
Thought it was expensive
Confirmed purchase: 27 October 2017
Published on: 01 November 2017

Most recommended

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 466KB)

Pet Insurance Policy Summary (PDF 67KB)