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We'll be in touch

About three weeks before the renewal date of your pet insurance policy we'll send you a renewal pack with details on how to renew your policy.

The pack will include a renewal invitation which will summarise:

  • the cover and price of your policy
  • your pet's details
  • the excesses that apply

You should check this carefully as we base your renewal offer on this information.

You'll love our highly-rated cover...

Our Premier pet insurance cover has been awarded 5 Stars by Defaqto.

Defaqto 2017 - 5 Star pet insurance

Automatic renewal

If you have chosen to automatically renew, your policy will be renewed using your credit or debit card, or by monthly or annual direct debit.

This means you don't have to worry about forgetting to renew or run the risk of being uninsured.

This will show on your renewal letter. If you'd prefer us not to renew your policy automatically, please let us know before your renewal date by calling us on 0800 756 8563.

To renew, call us on

0800 756 8563

8am - 8pm Monday to Friday
9am - 5pm Saturday

Calls may be recorded. For Text Phone dial 18001 followed by the desired number.


Please don't leave it to the last minute!

When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured.

Changes to details

If any details have changed it's important you tell us when you receive your renewal invite as we'll need to do another quote with these changes.

You need to call us on 0800 756 8563 and tell us about these changes before your pet insurance renews otherwise your pet may not be properly insured.

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 536KB)

Pet Insurance Policy Summary (PDF 97KB)


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