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Start your pet claim

  • Download our pet insurance claim form and fill in the sections required
  • Ask your vet to complete and sign the declaration
  • Make sure you have signed and dated the form

Know what's covered by your pet insurance and what to take into consideration when claiming.

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Download claim form

Alternatively you can call us to request a claim form or discuss an existing claim on 0800 756 8567

8am - 6pm Monday to Friday, 9am - 2pm Saturday. Calls may be recorded. For Text Phone dial 18001 followed by the desired number.


Return the claim form to us

  • Check that you have included all the necessary paperwork for the section that you're claiming under
  • Return the completed claim form and the supporting documents to us

By email: customerqueries@bdml.co.uk

By post: LV= Pet insurance, The connect Centre, Kingston Crescent, Portsmouth, PO2 8Q

If your vet wants to fax it to us our number is: 0330 102 5753

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 466KB)

Pet Insurance Policy Summary (PDF 67KB)


We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.

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