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Making a new claim or checking on an existing one

Call us and we'll send you a claim form.

  • Check the information on the form is correct and fill in the remaining sections
  • Sign and date the claim form
  • Ask your vet to complete and sign the declaration
  • Provide all of the necessary paperwork for the section you're claiming under (please see the claim form for guidance)
  • Send your completed claim form and all the supporting documents to us at the address shown on the claim form

To make a claim, call us on

0800 756 8567

8am - 6pm Monday to Friday
9am - 2pm Saturday

Calls may be recorded. For Text Phone dial 18001 followed by the desired number.

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Policy documents

These documents are for new policies.

Pet Insurance Policy Document (PDF 536KB)

Pet Insurance Policy Summary (PDF 97KB)

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