Coronavirus and your pet insurance

What you need to know about pet insurance and coronavirus (COVID-19)

We’re all concerned for the health of our relatives, friends and colleagues, but what about our pets?

The World Health Organization has said there's no evidence that your pet can transmit COVID-19.

COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly. 

Please see our FAQ’s below where we may cover any questions you have. In the meantime, stay safe and please bear with us while we do all we can to support our customers and employees
Pet insurance and coronavirus

Worried about your pet during coronavirus?

We get it. So, we've partnered up with FirstVet, which means our existing LV= pet insurance customers are entitled to 24/7 access to video consultations with qualified vets. No charge and no need to leave the house - sounds good to us! 

Find out more about FirstVet

Pet insurance FAQs

I’ve just bought a new pet but I can’t get my pet vaccinated due to my vets being closed, can I still take out insurance?
Yes. We would normally ask you to confirm that your pet has seen a vet within the last 12 months, but due to coronavirus (COVID-19) we know this may not be possible. If you’ve just purchased a new pet and your vet is only seeing emergency cases, we’ll allow the policy to be set up, but you’ll need to take your pet to the vet as soon as your vet is accepting routine check-ups. Any medical condition or illness that your vet confirms would have been visible prior to the policy being purchased will not be covered. 
My vet has cancelled the annual vaccinations check due to it not being an emergency, does this now invalidate my insurance?
No. Given the circumstances we understand that you may not be able to get your pet vaccinated as planned. We’ll continue to cover your pet as normal, but once the vets are open and operating as usual, we ask that you book this in as high importance. 
Can I reduce the level of cover?
You may be able to change the level of cover or lower the vet fee limit you originally chose for your pet. Any change in cover level or vet fee limit will affect any future claims you make for medical conditions your pet has already had. Take a look at “changing your policy” on page 11 of your policy booklet for more information. It’s important you consider the needs of your pet before making this decision.   
I can no longer afford this policy and need to cancel, are there any fees?
No. There are no cancellation fees for our pet policies but you may be able to lower the cover level or vet fee limit if that works better for you. Take a look at “changing your policy” on page 11 in your policy booklet for more information. It’s important you consider the needs of your pet before making this decision. 
Can I pause my policy?
Unfortunately we cannot pause your policy as you can’t visit your vet to confirm the health of your pet. You can lower your monthly premium by lowering the vet fee limit or reducing the cover level, but please consider the needs of your pet before making this decision. 
How can I get in contact and make changes to my policy?
Although our call centres are busier than normal, we’re still here to help. We may need to change our opening hours as the situation changes, so check our website for current opening hours.
 
Will my claim take longer due to coronavirus (COVID-19)?
We’re continuing to service claims as quickly as we can and to the standard we know you expect. To support this, we may need to change our opening hours, so check our website for current opening hours. 
Do you have a service where I can speak to a vet nurse about my pets symptoms as my local vets is closed?
Yes. Our existing LV= pet customers have access to our 24/7 vet service called FirstVet. You can call them for a video consultation if you’re not in an emergency and can’t visit your local vets. 

Want to know more? Visit our dedicated coronavirus hub to find out what we're doing to help our customers

Our coronavirus hub