Coronavirus and your pet insurance

What you need to know about pet insurance and coronavirus (COVID-19)

We’re all concerned for the health of our relatives, friends and colleagues, but what about our pets?

The World Health Organization has said there's no evidence that your pet can transmit COVID-19.

COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly.

Please see our FAQ’s below where we may cover any questions you have. In the meantime, stay safe and please bear with us while we do all we can to support our customers and employees

Pet insurance and coronavirus

Worried about your pet during coronavirus?

We get it. So, we've partnered up with FirstVet, which means our existing LV= pet insurance customers are entitled to 24/7 access to video consultations with qualified vets. No charge and no need to leave the house - sounds good to us!

Find out more about FirstVet

Pet insurance FAQs

I’ve just bought a new pet but I can’t get my pet vaccinated due to my vets being closed, can I still take out insurance?

Yes. We would normally ask you to confirm that your pet has seen a vet within the last 12 months, but due to coronavirus (COVID-19) we know this may not be possible. If you’ve just purchased a new pet and your vet is only seeing emergency cases, we’ll allow the policy to be set up, but you’ll need to take your pet to the vet as soon as your vet is accepting routine check-ups. Any medical condition or illness that your vet confirms would have been visible prior to the policy being purchased will not be covered.

My vet has cancelled the annual vaccinations check due to it not being an emergency, does this now invalidate my insurance?

Can I reduce the level of cover?

You may be able to change the level of cover or lower the vet fee limit you originally chose for your pet. Any change in cover level or vet fee limit will affect any future claims you make for medical conditions your pet has already had. Take a look at “changing your policy” on page 11 of your policy booklet for more information. It’s important you consider the needs of your pet before making this decision.

Due to coronavirus (COVID-19) I’m now struggling financially, can you help me?

Can I pause my policy?

How can I get in contact and make changes to my policy?

Will my claim take longer due to coronavirus (COVID-19)?

Do you have a service where I can speak to a vet nurse about my pets symptoms as my local vets is closed?

Want to know more? Visit our dedicated coronavirus hub to find out what we're doing to help our customers

Our coronavirus hub