Coronavirus and your pet insurance

What you need to know about pet insurance and coronavirus (COVID-19)

icon of a dog and cat eating from some food bowls

During the pandemic, we relaxed some of our policy terms as we understood the need for flexibility while vets were only seeing emergency cases.

Now that vets are open as normal, it’s important to make sure your pet is up to date with annual health checks and vaccinations.

Please see our FAQ’s below where we may cover any questions you have.

Pet insurance and coronavirus

Worried about your pet during coronavirus?

We get it. So, we've partnered up with FirstVet, which means our existing LV= pet insurance customers are entitled to 24/7 access to video consultations with qualified vets. No charge and no need to leave the house - sounds good to us!

Find out more about FirstVet

Pet insurance FAQs

I’m struggling financially, can I reduce my payments?

We understand how tough things are for some people at the moment. You may be able to change the level of cover or lower the vet fee limit you originally chose for your pet. Any change in cover level or vet fee limit will affect any future claims you make for medical conditions your pet has already had. Take a look at “changing your policy” on page 11 of your policy booklet for more information. It’s important you consider the needs of your pet before making this decision.

Give us a call and we'll chat it through.

0800 756 8563

Mon to Fri 8am - 8pm
Saturdays 9am - 2pm
Bank holidays 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded

How can I get in contact and make changes to my policy?

Will my claim take longer due to coronavirus (COVID-19)?

Do you have a service where I can video chat with a vet about my pet's symptoms?

Want to know more? Visit our dedicated coronavirus hub to find out what we're doing to help our customers

Our coronavirus hub