Insurance FAQs

Can I increase my pet insurance excess to reduce the premium?

Yes. We offer two levels of voluntary excess that you can select to reduce your premium. The voluntary excess you select is added to the compulsory excess. These will be shown in your documents.

If you have a lifetime policy, at the renewal following your pet’s 8th birthday for dogs, and 10th birthday for cats, a 20% excess is introduced. This means that after the flat excess amount(s) have been taken from your claim, you’ll also pay 20% of the remaining vet fees for all claims that are covered by the policy.