Insurance FAQs

Can I increase my pet insurance excess to reduce the premium?

Yes. We offer two levels of voluntary excess that you can select to reduce your premium. The voluntary excess you select is added to the compulsory excess. These will be shown in your documents.

If you have a lifetime policy, once your dog reaches 8 or your cat 10 years of age, you'll pay the flat excess. After that has been taken from your vet fees claim, we'll pay 80% of the remaining vet fees that are covered by the policy.