Insurance FAQs

Am I covered under pet insurance for third party liability claims?

You're covered for up to £2 million on all our policies for compensation and costs you become legally liable to pay because your pet accidentally injures someone or causes damage to someone else's property.

You must call us on 0800 756 8567 as soon as you become aware of any circumstance that could result in you needing to make a claim under the third party liability section of your policy.
It's important that, without our written consent, you don't:

  • Negotiate or admit responsibility
  • Respond to any written correspondence (letters, emails) from someone who may claim against you or who is acting for someone who may claim against you, for example, their solicitor
  • Make any offer, promise or payment

Lines open:
Mon to Fri 8am - 6pm 
Sat 9am - 2pm
Bank holidays closed

Calls will be recorded. For Text Phone first dial 18001