information

LV= uses cookies to give you the best experience online and to provide anonymised, aggregated site usage data. You can find out what cookies we use and how you can disable them in our Cookie Policy. By continuing to use our website, you agree to our use of cookies in accordance with our cookie policy unless you have disabled them.

skip to main content

Home insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

(Please note you'll need to call us to renew if you need to make any changes.)

Renewing your home insurance policy

Save time, renew online

  1. If you don’t have any changes to make, you can renew online in minutes
  2. Quick and easy secure online process
  3. All you need are your renewal documents to hand

If you do have changes to make, or would prefer to speak to one of our lovely people, call us on 0800 085 5664

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.

We'll be in touch...

About three weeks before the renewal date of your home insurance policy we'll send you a renewal pack. This pack will contain details of how to renew the policy.

The pack will also include a renewal invitation which will summarise:

  • the cover and price of your policy
  • details of the home insured
  • details of any optional extras you've chosen
  • schedule

You should check this carefully as it's the basis on which we're offering to renew your policy.


Level of cover

You should also take the opportunity to review the optional extras you have on your policy. Give one of our friendly UK-based people a call if you'd like to add any optional extras that you don't have at the moment.

You might also want to review the amount of excess that applies to your policy, as increasing the excess can reduce your renewal quote.

Read more about the range of optional extras


Automatic renewal

If you have chosen to automatically renew, your policy will be renewed using your credit or debit card, or by monthly or annual direct debit. This means you don't have to worry about forgetting to renew or run the risk of being uninsured. This will show on your renewal letter. If you'd prefer us not to renew your policy automatically, please let us know before your renewal date by calling us on 0800 085 5664.

And finally, please don't leave it to the last minute! When you receive your renewal invitation you'll have about three weeks before the policy needs to be renewed. If you don't renew your insurance or make alternative arrangements, you won't be insured.

You'll love our highly-rated cover...

Defaqto 5 star rated Home Insurance

Defaqto 2018 - 5 Star home insurance

As an existing customer you can get discounts on our other products...

Car insurance

Save 5% on our Defaqto 5 Star car insurance

More about car insurance

Classic car insurance

Save 15% on classic car insurance

More about classic car insurance

15% off

Motorbike insurance

Save 10% on our motorbike insurance

More about motorbike insurance