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Home insurance existing customers

Making a claim on your home insurance

If something's gone wrong at home, we're here to help

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Your claim considerations

Before you decide to claim on your home insurance, you might have some questions.

Is my item covered? What counts as wear and tear? Will I have to pay an excess?

Read our examples of what you may want to consider when making a claim.

If we don’t manage to answer your questions, please give us a call.

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What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything.

  • There are no forms for you to complete. We make the process quick and hassle free.
  • You have a dedicated claim handler to support you through the process
  • We can organise all repairs or replacements