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Home insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

(Please note you'll need to call us to renew if you need to make any changes.)

Help for our existing customers

Renew your policy

Your renewal letter may say you can renew online. Our quick and secure online process means you'll be covered again in no time. Just have your renewal documents to hand to get started.

Unable to renew online? Call us on 0800 085 5664

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.

We'll contact you to renew your insurance, but call us if you have any questions.

Make changes to your policy

Have your details changed? Want to add extra cover?.

Call us on 0800 633 5212 if you bought your policy before 17th May 2018 or on 0800 085 5664 if you bought your policy after 17th May 2018

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.

Make a claim

Call us on 0800 032 2844
Open: 24 hours a day, 365 days a year

Our friendly claims team in our UK-based call centre are on-hand to help you.

Emergency Helpline

Call us on 0800 028 5411
Open: 24 hours a day, 365 days a year

We have a helpline for things like identity fraud assistance, domestic emergencies and legal advice.

Policy documents


To check that you've got the right version of your policy documents, or to request a copy: Call us on 0800 633 5212 if you bought your policy before 17th May 2018 or on 0800 085 5664 if you bought your policy after 17th May 2018

As an existing customer you can get discounts on our other products...

Car insurance

Save 5% on our Defaqto 5 Star car insurance

More about car insurance

Classic car insurance

Save 15% on classic car insurance

More about classic car insurance

15% off

Motorbike insurance

Save 10% on our motorbike insurance

More about motorbike insurance