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Car insurance

Existing customers
Renew your policy, make a claim
or make changes to your policy

(Please note you'll need to call us to renew if you need to make any changes.)

The LV= green car with small green hearts floating in the background

Help for existing car insurance customers

Link to renew your car insurance

Renew your insurance

Your renewal letter may say you can renew online. As long as you don't need to make any changes, our quick and secure online process means you'll be covered again in no time. Just have your renewal documents to hand to get started.

Unable to renew online? Call us on 0800 681 6272

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.

We'll send you an invitation to renew your insurance when it's due. Call us if you have any questions.

Link to make changes to your policy

Make changes to your policy

Have your details changed? Want to add extra cover?

If you took out your policy before 10 October call us on

0800 032 2799

If you took out your policy on or after 10 October call us on

0800 085 5663

Lines are open: 8am - 8pm Monday to Friday, 9am - 5pm Saturday and bank holidays, 10am - 4pm Sunday.

Link to making a claim

Make a claim

Call us on 0800 032 2577
Open: 24 hours a day, 7 days a week

Our friendly claims team in our UK-based call centre are on hand to help you.

Policy documents


To check that you've got the right version of your policy documents, or to request another copy, call us on 0800 032 2799 quoting your policy number.

As an existing customer you can get discounts on our other products...

Home insurance

Save 15% when you buy both buildings and contents together

More about home insurance

Motorbike insurance

Save 10% on our motorbike insurance

More about motorbike insurance

Classic car insurance

Save 15% on classic car insurance

More about classic car insurance

15% off

LV=, County Gates, Bournemouth, BH1 2NF, UK