You can register for the LV Online Access Account (“Account”) using the Liverpool Victoria Financial Services (LVFS) website.
Your email address, if provided, may be used by the “Account” to communicate with you and to forward messages to you in relation to other online services if you choose to register for those services.
Username and password
Your User ID and password will be used to verify your identity and to authenticate information you send. They will be held securely on the “Account” will not be made be shared internally or with 3rd parties.
The Account uses the postal address registered on relevant LVFS systems to send you the “one time access code” which is then used to securely set up the Account. After the “Account” has sent this information, your address is deleted.
LVFS reserves the right to deny access to the service where it is considered necessary to protect any access to data under General Data Protection Regulatory guidelines. Where an account has not been accessed in any one period of 18 months LVFS reserve the right to deactivate the Account where it is deemed necessary and where this occurs a completely new Account will have to be set up again.
When registered, you can then login to the Account using your User ID and password to access the online services that are provided.
You must always keep your User ID and password safe and secret. If you forget your password you can change this using the “forgotten password” on Login screen to request a replacement using the email address that you provided when registering. If you lose both your User ID and password, you will need to contact the LV customer contact team on 0800 032 2990 who will be able to assist you.
LVFS may revise these Terms and Conditions as services are developed. LVFS may:
LVFS owns and provides the “Account” and the services within the “Account”. Access to the “Account” and any associated “Services” are provided at our discretion and “we” reserve the right to withdraw, amend or update the services without any notice.
It is important that “we” collect and hold accurate personal information about you at all times. If it is felt that this has not been provided accurately “we” reserve the right to prohibit the contract we have or are trying to enter into with you (for example, when setting up the Account” for the first time). In this case, “we” may have to withdraw or cancel the Account and associated services immediately and without warning.
As an “Account” holder you must agree not to misuse the account. You will not commit or encourage a criminal offence, transmit or distribute a virus, Trojan, logic bomb or any other material which could be considered malicious, technologically harmful, in breach of confidence or in any way offensive or obscener, hack in to an aspect of the Services, corrupt data, cause annoyance to other users, infringe upon the rights of other persons propriety rights. Breaching this provision would constitute a criminal offence and your IP address will report any such breach to the relevant online enforcement authorities and disclose your identity.
We will capture your IP Address to help us monitor and enhance your experience when using our websites.
This is a protected LVFS website. Unauthorised access and unauthorised modification are offences under the Computer Misuse Act 1990; it is unlawful therefore to cause damage to it intentionally or to any LVFS electronic facility or data through the knowing transmission of any program, information, code or command. Unless otherwise specified, the material featured on this site is protected by LVFS Copyright.
LVFS will try to ensure that the online service is available 24 hours a day, 7 days a week. If the service is interrupted LVFS will restore it as soon as possible.
However access to the service may be suspended without notice. If the service is disrupted, it remains your responsibility to comply with any statutory time limits regarding the filing of statements and returns.
LVFS reserves the right to deny access to the service where it is considered necessary to protect the revenue, for example, to protect the revenue and/or service integrity.
VFS makes every attempt to ensure the accuracy and reliability of the information contained in the publications and services stored, served and accessed by this web service. The information and services contained on this website are provided for general information only and do not constitute any form of advice.
LVFS, its employees and Agents will not be responsible for any loss, however arising, from the use of, or reliance on this information. LVFS will not be liable for any special, incidental, indirect or consequential damages of any kind, including, without limitation, those resulting from loss of use, data or profits, however those damages may arise.
LVFS will not be liable for any disruption or failure to make the system available.