You should receive your documents within three hours. However, there are times this can take longer but, at the latest, they will be with you the next day. If they haven't arrived in your inbox, please check your spam or junk folder.
If they're still not there, give us a call on 0800 316 1225.
Lines are open:
8am - 8pm Monday to Friday
9am - 5pm Saturday
10am - 4pm Sunday and Bank Holidays
Calls will be recorded. For Text Phone: dial 18001 first.