We understand it can be a difficult time when you need to make a claim. That's why we aim to make your claims experience as quick and hassle-free as possible.
Mortgage & Lifestyle Protection is made up of two elements:
Making a claim for either of these is slightly different so we've put together the following guide to help you through the claims process.
Calls may be recorded and/or monitored for training and audit purposes.
Unemployment cover that started before 1 May 2008
Unemployment cover taken out after 1 May 2008
After you've received the claims information from us, please send your completed claims forms back to us, including the financial questionnaire and the following documents:
If we need additional information from you we'll explain why and keep you informed of the progress of your claim.
Once we’ve received all the information requested we’ll do the following:
Unfortunately there are some claims that we can’t pay. Not paying a claim is rare and we’ll always fully consider and review all the evidence before we make a decision and explain our reasons for doing so.
We want to help you get back to work and recognise that temporary jobs sometimes lead to permanent employment, and that volunteering can enhance your CV, so do let us know if you are interested in doing this type of work and give us full details of that work before you start it.
Read our frequently asked questions on Mortgage & Lifestyle Protection claims.