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Mortgage & Lifestyle Protection

Information for our existing customers including how to make a claim and how to contact us.

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Welcome to our existing customer section

We no longer sell Mortgage & Lifestyle Protection but here is some information for existing customers.

This section offers an easy and quick way for you to let us know if your details change. It also has information about getting updates of your amount of cover, how to make a claim and commonly asked questions about mortgage payment protection.

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Change your name

You can let us know about a change of name by completing our online form.

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Change your address

You can let us know about a change of address by completing our online form.

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Change your direct debit

We'll need to confirm your bank details, so please make sure you have them to hand.

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Change your collection date

You can change the date your direct debit is collected by completing a simple form.

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Check amount of cover

Check your current amount of cover by filling in our online form.

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Request policy documents

We'll need to confirm your bank details, so please make sure you have them to hand.

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Not what you're looking for?

For any other queries please call our Customer Services team on 0800 678 1906.

Calling from abroad? USA, Canada, Australia - (011 44) 800 678 1906 Europe, South Africa, New Zealand - (00 44) 800 678 1906

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Pay your missed premium

If you have missed a payment within the last month, you can complete a form asking us to take payment.

Make a claim

Do you need to make a claim? To make a claim you can call us, email us or write to us.

Call us

0800 756 5859

If calling from overseas, you can call our UK based claims team on: +44 1392 366 685

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Write to us

LV= Health Claims Team
Emperor House
Grenadier Road
Exeter Business Park

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