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Mortgage & Lifestyle Protection

Information for our existing customers including how to make a claim and how to contact us.

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Contact us about your Mortgage & Lifestyle Protection plan

Call us

  • To talk about an existing policy call 0800 678 1906 - lines are open: 9am - 5pm Monday to Friday
    For policies beginning with letters A, B, C, F, L, RN, T, U, V or X call 0800 681 6294 - lines are open: 8.30am - 6.30pm Monday to Friday

For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.

Making a claim

  • Call our claims department on 0800 756 5869
    Lines are open: 8.30am - 6.30pm Monday to Friday
  • Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter,
    EX1 3LH.
  • E-mail us at: healthclaims@lv.com

For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.

Email us

    Got a question about your Mortgage & Lifestyle Protection Plan? Get in touch with our web form.