Previous webinars

Catch up on our previous Member Webinars and Q&A sessions

Previous Member Webinars and Q&A sessions

03/12/21 - Q&A session
29/11/21 - With-Profits Member Webinar
29/11/21 - Non-Profit Member Webinar
22/11/21 - Q&A session 
09/09/21 - With-Profits Member Webinar
08/09/21 - Non-Profit Member Webinar
03/02/21 - Virtual Event


What's the difference between a With-profits member and a non-profit member?

With-profits member

With-profits members hold a long-term investment product where the premiums are pooled together in a fund and invested. These policyholders receive bonuses that reflect the performance of the investments plus additional bonuses at the discretion of the Board. The policies are primarily made up of longer-term financial products including endowments and whole-of life policies that are no longer actively marketed.

Non-profit member

Non-profit members have an insurance policy where the sum insured and benefits are fixed from the start of the policy and the policy doesn’t attract bonuses e.g. Income Protection or Critical Illness Cover.


All the documents that relate to our proposals in one place

Document library

Contact Us

We're here for you if you have any concerns or questions

Call us

0800 066 5373

Non-profit members - Press option 1 
With-profits members - Press option 2 

Our phone line is open:
8am – 7pm Monday to Friday
9am – 1pm on Saturday

We’ve extended our usual opening hours to provide additional member information and support on our proposals.

For Textphone first dial: 18001. We will record and/or monitor calls for training and audit purposes

Email us

Non-profit members please email [email protected]

With-profits members please email [email protected]

Register for a webinar

Non-Profit Member Webinar

Register for the Non-Profit Member Webinar on 29 November 2021 at 11am

With-Profits Member Webinar

Register for the With-Profits Member Webinar on 29 November 2021 at 2.30pm

Q&A sessions

We’re running three virtual member Q&A sessions on 22 November, 3 December and 6 December.

Register for a member Q&A session

Write to us

LV=, Proposals for change, County Gates, Bournemouth, Dorset, BH1 2NF.