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Life Insurance policy information

We all like to think it won't happen to us. Life can be unpredictable and you can't be sure what's around the corner.

Here are our LV= Life Insurance documents - you can use them to help you decide whether or not our life insurance meets your needs.

The information in these documents shouldn't be taken as advice. It's up to you to decide what's right for you and you should speak to a financial adviser if you're not sure.

Life insurance policy documents

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You can get this and other documents from us in Braille, large print or audio bycontacting us.

Please note that these documents are for our current new policies. If you already have a policy you should your existing product literature which may be different or contact us for a copy of your original policy conditions.

Our LV= Life Insurance aims, commitments and risks will help you understand the product better:


  • To pay a one off cash lump sum on death to help pay off a mortgage, or provide a lump sum to ease the financial worries of your family.
  • To give you the option to ask us to pay out a reduced cash lump sum instead if you're diagnosed with a terminal illness.
  • To insure just yourself, or yourself and someone else.


  • Choose the amount of life insurance cover, and the type of cover you need.
  • Choose how long you need your life cover for.
  • Pay your premiums each month by Direct Debit.
  • Answer all the questions when you apply carefully and to the best of your knowledge and belief.
  • Tell us if there's any change to the information given when you apply, or to any of the supporting documents provided, between the date your life insurance application was completed, and the date your plan starts.


  • If you don't tell us everything we ask for when you apply, or you don't tell us that the information given has changed before your life insurance plan starts, we may cancel it, or may not pay a claim.
  • If you stop paying premiums, your plan will stop after 60 days. This means you won't be covered.
  • If you choose level cover, your cover is fixed when your plan starts and doesn't change. This means it won't keep up with the rising cost of living (inflation) and will mean the lump sum we pay out on a life insurance claim may buy less in the future.
  • If you've taken this plan out to cover a loan or a mortgage, it's not guaranteed to pay off all of the outstanding balance in the event of a claim.
  • We won’t pay a claim if you die as a result of intentionally taking your own life within the first 12 months of your policy.
  • If you ask us to pay out your plan early because you've been diagnosed with a terminal illness, we'll reduce the amount of cover we pay out by 3%.
  • You don't have to accept this, and you can continue paying your premiums until the end of your plan term. However if you don't die before the end date of your plan, then your cover stops, and you don't get anything back.
  • Although you're covered wherever you are in the world, if you ask us to pay out your amount of cover early because you have been diagnosed with a terminal illness, we'll only pay a life insurance claim if that diagnosis has been confirmed by a doctor who practices in one of a certain number of countries.
  • If you're diagnosed with a terminal illness in the last 12 months of your plan, we won't pay a terminal illness claim.
  • If the Government changes the tax treatment of protection products like the LV= Life Insurance plan, the amount of cover paid out on a claim could change.
Call LifeSearch on:
0800 197 2266

Mon to Thu 8am - 8pm
Fri 8am - 6pm

Existing customer?
0800 678 1906

8.30am - 6.30pm Monday to Friday

Calls may be recorded and/or monitored for training and audit purposes.

LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

More about LifeSearch and your protection needs

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We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

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Why choose LV=

An insurance provider you can trust established in 1843.

  • 97% of claims paid in 2016
  • UK's largest friendly society

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