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Existing customers

If you have recently missed a Direct Debit payment, please complete the form below

Simply fill in the parts of the form marked with an * so that we can deal with your request

How LV= use your personal information logo

Find out how we use your personal information and what rights you have by reading How LV= use your personal information. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you’d like us to send you a copy or have any questions.

Please note that we can only collect payments using your existing Direct Debit instruction. If you need to change the account details, please contact us on 0800 678 1906. Lines are open: 8.30am to 6.30pm Monday to Friday. We may record and /or monitor calls for training and audit purposes. For TextDirect: dial 18001 first

Did you miss the payment in the last month? *

If you didn't miss the payment within the last month we will be unable to process a missed payment. Please contact us on 0800 678 1906 for further help

Are you the person who pays the premiums for this policy? *

If you aren't the person who pays for the policy but still need to contact us, please call 0800 678 1906

Are you the policy holder? If you are not the policy holder please call 0800 678 1906

What's this?

If you do not have your policy number please call 0800 678 1906

Your date of birth *

What's this?

We ask for the last 4 digits of your bank account in order to verify that we have the correct information and payment will be processed correctly

Please take my missed premium, I understand that my account will be debited within the next 3 - 5 working days.

Not what you're looking for? For any other queries, please contact our Customer Services Team on 0800 678 1906. Alternatively, return to our Existing Customers page