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Welcome to our existing customer section

This section offers an easy and quick way for you to let us know if your details change. It also has information about getting updates of your amount of cover and how to make a claim.

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Change your name

You can let us know about a change of name by completing our online form.

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Change your address

You can let us know about a change of address by completing our online form.

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Change your direct debit

We'll need to confirm your bank details, so please make sure you have them to hand.

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Change your collection date

You can change the date your direct debit is collected by completing a simple form.

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Check amount of cover

Check your current amount of cover by filling in our online form.

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Put your policy in trust

Make sure the right people receive the money if you die during the term of the policy.

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Request policy documents

We'll need to confirm your bank details, so please make sure you have them to hand.

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Pay your missed premium

If you have missed a payment within the last month, you can complete a form asking us to take payment.

Not what you're looking for? For any other queries, please contact our Customer Services Team on 0800 678 1906.

Make a claim

To make a claim you can call us, email us or write to us.

Call us

Call us

0800 756 5869

If calling from overseas, you can call our UK based claims team on:

+44 1392 366 685

Write to us

Write to us

LV= Health Claims Team
Emperor House
Grenadier Road
Exeter Business Park

Understand life cover

We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

Find out more about life cover

Why choose LV=

An insurance provider you can trust established in 1843.

  • 97% of claims paid in 2016
  • UK's largest friendly society

Policy documents

  • Policy summary
  • Policy conditions

View policy documents


From what's covered, ways to get set up or even how to claim, our library of FAQs can help.

View our Life Insurance FAQs