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Life Insurance Help & FAQ's

Getting the right cover is important, so we've collected a set of useful information to help you understand your cover and how to manage a policy once it has been set up.

Frequently asked questions

From what's covered, ways to get set up or even how to claim, our library of FAQs can help.

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Policy information

Download the most up to date documents for Life Insurance, including policy summary and conditions in a handy PDF format.

Making a claim

If you need to make a claim, it shouldn't be hard. We're here to pay claims as quickly as possible, and keep you informed all through the process with our friendly claims handlers.

If you're looking to make a claim, or just curious about how it works, we have everything you need to know.

Existing customers

Everything you need to make changes to your policy like changing your payment details, updating your address or just to find more information about it, we can help.

Trusts options

When a claim is paid, the money should go to the people you care about that need it the most. One way of making sure that happens is by setting up a trust, but it's not always straightforward or something that can be changed later, so it's important to make sure it's right. Our trust guide can help.

Call LifeSearch on:
0800 197 2266

Mon to Thu 8am - 8pm
Fri 8am - 6pm

Existing customer?
0800 678 1906

8.30am - 6.30pm Monday to Friday

Calls may be recorded and/or monitored for training and audit purposes.

LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

More about LifeSearch and your protection needs

Our life insurance application is quick and easy

Understand life cover

We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

Find out more about life cover

Why choose LV=

An insurance provider you can trust established in 1843.

  • 97% of claims paid in 2016
  • UK's largest friendly society

Policy documents

  • Policy summary
  • Policy conditions

View policy documents


From what's covered, ways to get set up or even how to claim, our library of FAQs can help.

View our Life Insurance FAQs