Sick Pay FAQs

How do I make a claim?


The easiest way to make a claim is to call us on the number below, or email us with your contact number. You can always write to us, but it’s not as quick.

You’ll just need to let us know your policy number, the type of illness or accident that stopped you from working, the date it started or happened and your contact number.

We’ll then get in touch with your doctor to confirm you’re too unwell to work in your job. We’ll help you through your claim and get it all sorted for you as quickly as possible.

Claims number: 0800 681 6286

For TextDirect first dial 18001. Calls will be recorded and/or monitored for training and audit purposes.

Claims email: [email protected]

LV= Health Claims Team
Emperor House
Grenadier Road
Exeter Business Park

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