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Life with Critical Illness make a claim

Life Insurance with Critical Illness - what you need to know to make a claim

Making a Life Insurance with Critical Illness claim

We're here to pay claims and pay them as quickly as possible. Here you'll find all the information you need to make a claim.

  • We will keep you informed throughout the claim process.
  • Most of our life assurance policies include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness.

Make a claim

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A:
Overseas call: +44 1392 366 685
Lines open 8.30am - 6.30pm Monday to Friday
For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.
Write to: Health Claims, LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

The information we need:

  • Your policy number (shown on your Direct Debit).
  • We may also need the original death certificate (for a Life Insurance claim). If we need this we will send it back immediately.
For claims on policies that begin with:
A, B, C, F, L, RN, T, U, V or X:
Overseas call:+44 1392 366 685
Lines open 8.30am - 6.30pm Monday to Friday
For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.
Write to: LV=, Heritage Life Claims & Servicing, County Gates, Bournemouth, BH1 2NF 

The information we need:

  • Your policy number (shown on your Direct Debit).
  • We may also need the original death certificate (for a Life Insurance claim). If we need this we will send it back immediately.