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How long does it take for LV= to respond to claims questions?

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We do our best to respond to any claims questions as quickly as possible. But depending on the type of your enquiry, and how much information you give us, it may take us up to five days to get back to you.

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Understand life cover

We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

Find out more about life cover

Why choose LV=

An insurance provider you can trust established in 1843.

  • 97% of claims paid in 2016
  • UK's largest friendly society

Policy documents

  • Policy summary
  • Policy conditions

View policy documents


From what's covered, ways to get set up or even how to claim, our library of FAQs can help.

View our Life Insurance FAQs