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Life Insurance with Critical Illness

How do I make a Life Insurance claim?


We understand that this will be a stressful time for your friends and family, so we’ve tried to keep making a claim as easy as we can.

You, or your legal representatives, can make a claim by telephoning 0800 756 5869 (for TextDirect, dial 18001 0800 756 5869).

Or they can write to us at:

LV= Claims Department
Emperor House
Grenadier Road
Exeter Business Park

Or email us on

Our life insurance application is quick and easy

Understand life cover

We've created lots of useful information to guide you through the process of finding which life insurance product is right for you.

Find out more about life cover

Why choose LV=

An insurance provider you can trust established in 1843.

  • 97% of claims paid in 2016
  • UK's largest friendly society

Policy documents

  • Policy summary
  • Policy conditions

View policy documents


From what's covered, ways to get set up or even how to claim, our library of FAQs can help.

View our Life Insurance FAQs