Need to change your direct debit details?
You can request to change your Direct Debit details by completing a Direct Debit Mandate.
The preferred collection date will not apply to the first payment due to Direct Debit guarantee rules. You will be informed of your first payment due in your confirmation letter that you will receive in the post. All other payments will be collected on or shortly after your preferred day of the month.
Direct Debit details for LV LIFE
Service User Number - 599304
The company name which will appear on your bank statement against the Direct Debit will be LV LIFE.
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date or frequency of your Direct Debit, LV= will notify you at least 10 working days in advance of your account being debited or as otherwise agreed. If you request LV= to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit by LV= or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when LV= asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify LV=.