EXISTING CUSTOMERS

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Manage your life insurance policies


I'd like to make a claim
I need to talk about an existing claim
I need to change the details on my policy
I'd like to request my policy documents
I'd like to get professional advice on life cover
I'm a financial adviser
I'd like to make a complaint

Let's get started

Which product do you have?

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Email us on: [email protected]

Other life insurance products

If you are looking for contact information relating to any of these products, please get in touch using the details below.

  • Lifetime+
  • Permanent Income Protection
  • Mortgage Lifestyle Protection (MLP)
  • Critical Life & Illness Lifetime
  • Critical Illness & Mortgage
  • Union Income Benefit – Life and Critical Illness Flexi Protector
  • Business Protector
  • Permanent Profit Plan
  • Budget Protector
  • Life Cover Plus
  • Income Bond Annuity
  • Unit Linked Critical Illness
  • Whole of Life

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Email us on: [email protected]

Still can't find your product?

For new claims call us on:

Calling from abroad? +44 1392 366 685.

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us at: [email protected]

More information on how to make a claim

To talk about an existing policy call:

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

For TextDirect first dial 18001.

Calling from abroad? +44 1392 366 685.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

To talk about an existing policy call:

For TextDirect first dial 18001. 

Lines are open:
 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

For new claims call us on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

To talk about an existing policy call:

For TextDirect first dial 18001. 

Lines are open:
9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

For new claims call us on:

TextDirect first dial 18001. 

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If you're calling from overseas: +44 1392 366 685

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

E-mail us at: [email protected]

More information on how to make a claim.

To talk about an existing policy call:

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

TextDirect first dial: 18001

Lines are open: 8.30am – 6.30pm, Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us: [email protected]

More information on how to make a claim

To talk about an existing policy call:

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

TextDirect first dial 18001. 

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Call us on +44 1392 366 685

Email us: [email protected]

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

What we'll need

  • We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
  • We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

To talk about an existing policy call:

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Email us at: [email protected].

Write to us at: LV= Health Claims Team, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

More information on how to make a claim.

To talk about an existing policy call:

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Or email us on: [email protected]

Frequently asked questions

Got a question about our life insurance policies?

We might have already answered it. If not, just drop us a line and we'll be happy to help.