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Flexible guarantee bond

If you are a financial adviser looking for a quote or have any questions you can call:

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can visit the LV= Adviser website
LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

Lines open: 8am - 8pm Monday to Thursday and 8am - 6pm Fridays

We will record and/or monitor calls for training and audit purposes.

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

If you are a financial adviser looking for support with our Savings and Retirement products, you can call:

Or for help with queries relating to Equity Release, please call:0800 028 8974

TextDirect first dial 18001.

Lines are open: 8.30am - 5.30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.

If you are a financial adviser looking for support with our Savings and Retirement products, you can call:

Or for help with queries relating to Equity Release, please call:0800 028 8974

TextDirect first dial 18001.

Lines are open: 8.30am - 5.30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can visit the LV= Adviser website
Request a call back, or have a commitment free chat with one of our friendly advisers today.

Lines open: 9am - 6pm Monday to Friday

For TextDirect: First dial 18001

We will record and/or monitor calls for training and audit purposes

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

TextDirect first dial 18001.

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 8.30am to 5.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

 

TextDirect first dial 18001.

Lines open: 9am to 5pm Monday to Friday

Calls will be recorded and may be monitored for training and audit purposes.

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

* These products are provided by Liverpool Victoria General Insurance Group, a subsidiary of Allianz Holdings plc.

** These services are provided by third party companies, and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority

For life policies call us on: 

For Life policies taken out on or after 29 January 1997 call: 0800 681 6291 

Lines are open Monday to Friday 9am - 5pm

For Life policies taken out before 29 January 1997 call: 0800 681 6294 

Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm.

We will record and/or monitor calls for training and audit purposes.

 

For life policy claims call us on:

For Life policies taken out on or after 29 January 1997 call: 0800 681 6291 

Lines are open Monday to Friday 9am - 5pm

For Life policies taken out before 29 January 1997 call: 0800 681 6294 

Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm.

We will record and/or monitor calls for training and audit purposes.

 

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can fill in our online form: Complaints form
For RNPFN Life Policies (Bournemouth) call us on:

Lines are open Monday to Friday 8am - 8pm, Saturday 8am - 4pm.

We will record and/or monitor calls for training and audit purposes.

For With Profits call us on:

Lines are open Monday to Friday 9am - 5:30pm

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
Call us on:

Lines are open Monday to Friday 8:30am - 5:30pm.

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
For LV= Pension Plans call us on:

Lines are open Monday to Friday 9am - 5pm.

We will record and/or monitor calls for training and audit purposes.

For RNPFN Pension Plans call us on:

Lines are open Monday to Friday 8:30am – 5:30pm.

We will record and/or monitor calls for training and audit purposes.

For Equity Release Service and Claims call us on:

Lines are open Monday to Friday 8:30am - 5:30pm. Saturday and Sunday closed.

We will record and/or monitor calls for training and audit purposes.

For Annuities Service and Claims call us on:

Lines are open Monday to Friday 8:30am - 5:30pm. Saturday and Sunday closed.

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
For Loans, Credit Cards and Deposit Accounts call us on:

All lines open Monday to Friday 9am - 5pm.

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form

Call our claims department on:

Calling from abroad? +44 1392 366 685.

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us at: [email protected]

More information on how to make a claim

For other queries about your existing policy:

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

Call our claims department on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

For TextDirect first dial 18001.

Lines open: 9am - 6pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

Calling from overseas?

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

For other queries about an existing policy:

For TextDirect first dial 18001. 

Lines are open:
 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our claims department on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

For TextDirect first dial 18001.

Lines open: 9am - 6pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday. 

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

For other queries about an existing policy:

For TextDirect first dial 18001. 

Lines are open:
9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes. 

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our claims department on:

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

E-mail us at: [email protected]

More information on how to make a claim.

For other queries about an existing policy:

TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes. 

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our claims department on:

TextDirect first dial: 18001

Lines are open: 8.30am – 6.30pm, Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us: [email protected]

More information on how to make a claim

Contact us on:

TextDirect first dial 18001. 

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Call us on +44 1392 366 685

Email us: [email protected]

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

What we'll need

  • We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
  • We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

For other queries about an existing policy:

For TextDirect first dial 18001. 

Lines are open:
 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our claims department on:

TextDirect first dial 18001. 

Lines are open: 8.30am - 6.30pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Email us at: [email protected].

Write to us at: LV= Health Claims Team, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

More information on how to make a claim.

To talk about an existing policy call:

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Or email us on: [email protected]

TextDirect first dial 18001. 

Lines open: 9.00am - 5.00pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can email us at [email protected]

You can download and complete these as and when required. Please send your completed form to:

LV= Life
County Gates
Bournemouth
BH1 2NF

Alternatively you can scan and email your completed form to [email protected]

Our response time is normally 3-5 working days on receipt of the form.

TextDirect first dial 18001.

Lines open: 9.00am - 5.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF

Alternatively, you can email us at [email protected]