PPI and CPP enquiry form

Start a PPI or CPP enquiry

Would you like to make an enquiry? We're here to help if so.

Remember - the deadline for submitting a complaint to LV= about PPI is 29th August 2019

LV=, also trading under Frizzell Bank and Liverpool Victoria Banking Services at the time, sold PPI policies with the following products:

  • Personal loans
  • Homeowner loans
  • Continuous Credit Facility (CCF)
  • Credit Cards

LV= are also affiliated with the following companies where a small portfolio of Personal Loans was purchased:

  • Morgan Stanley
  • Capital One - You can refer any Capital One PPI enquiries/complaints to Capital One directly.

Please give us as much information as you can, including previous names and addresses if you had them when you took out your policy and we'll check all our records.

All fields marked with * are mandatory.

Find out how we use your personal information and what rights you have by reading How LV= use your personal information. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you'd like us to send you a copy or have any questions. 

PPI complaints deadline

Remember - the deadline for submitting a complaint to LV= about PPI is 29th August 2019

Your details

Your details

Please use your current address for this section
You can find your policy number on your policy documents
Line 1
If you have moved since taking out your policy, please tell us in the section below
Line 2
Line 3
Line 4
Your previous name and address details:

Your previous name and address details:

Other policy holder's title
Line 1
Line 2
Line 3
Line 4
About your enquiry

About your enquiry