PPI CPP Complaints

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Payment Protection Insurance

Complaints information

The deadline for new PPI complaints, or non-disclosure of commission, was 29 August 2019 and has now passed.

The Financial Conduct Authority (FCA) regulates us and other financial businesses. The FCA provides guidance to make sure that all the companies they regulate treat complaints in the same way.

In 2017, the FCA set a deadline of 29 August 2019 for all PPI complaints and started a nationwide campaign to raise awareness of this. Generally, complaints received after this date, are out of time, so providers and other financial businesses that the FCA regulates won’t review them.

If you want to read more about the PPI deadline, you can do so on the FCA website.

We understand there can be exceptional circumstances and in certain cases, we will consider a PPI mis-selling complaint received after the FCA deadline. We’ll only consider the complaint if we agree that the reason you didn’t complain before the deadline was due to exceptional circumstances. The Financial Ombudsman Service has more information about exceptional circumstances.

If you believe we should consider your complaint, please email us at [email protected] or call us on 0800 022 3867.

If you’ve already made a complaint to us about your PPI and you’re not happy with our final response, you can complain to the Financial Ombudsman within six months of the date of our final response letter.

What is your complaints process?

You can find out more about our complaints process on our Complaints FAQ page.