Payment Protection Insurance
Complaints information
The deadline for new PPI complaints, or non-disclosure of commission, was 29 August 2019 and has now passed.
The Financial Conduct Authority (FCA) regulates LV= and other financial businesses. The FCA guides providers and other financial companies they regulate to treat complaints in a consistent and fair way.
In 2017, the FCA set a deadline of 29 August 2019 for all new PPI complaints, or non-disclosure of commission. There was also a nationwide campaign to raise awareness of the deadline. Generally, complaints received after this date, are out of time, so regulated companies won’t review them.
If you want to read more about the PPI deadline, you can do so on the FCA website.
We understand there can be exceptional circumstances and in certain cases, we will consider a PPI mis-selling complaint received after the FCA deadline. We’ll only consider the complaint if we agree that the reason you didn’t complain before the deadline was due to exceptional circumstances. The Financial Ombudsman Service has more information about exceptional circumstances.
If you believe we should consider your complaint, please email us at [email protected] or call us on 0800 032 8280.
If you’ve already made a complaint to us about your PPI and you’re not happy with our final response, you can complain to the Financial Ombudsman within six months of the date of our final response letter.
What is your complaints process?
You can find out more about our complaints process on our Complaints FAQ page.