If your name has changed due to marriage, we'll need you to send us a letter with your policy number, full address and previous name together with the original marriage certificate.
If your name was changed by deed poll, we'll need you to send us a letter with your policy number, full address and previous name together with the original deed poll confirming your new name.
If you've noticed that there's a spelling mistake on your policy details, please contact us. We can recall the original application to double check the details. If these aren't available, we'll ask you to send your original birth certificate to allow us to amend your details.
For a change of address please contact us. We can amend your address details over the phone but please have your policy number and the current address we hold on the system for you. You can also write to us but please make sure you include your policy number and previous address.
Alternatively, you can complete our online change of address form.
If you are the policyholder, and the new Direct Debit is in your name please contact us. We can normally update direct debit details over the phone.
If you don't know your new bank details yet, or the Direct Debit is to be in someone else's name, we can post a paper mandate form for you to sign and return.
You can also download a copy of the Direct Debit form to print, sign and return.