Thanks to you, we're in the top 10

3 minutes

We've been voted one of the best companies in the UK for customer service by The Institute of Customer Service – and it’s all thanks to you. 

  • Our customers voted us one of the best in the UK for high quality customer service 
  • This award means we’re doing what matters: looking after you, our customers 
  • We put our customers at the heart of everything we do, so this one's for them

At LV=, everything we do is with our lovely customers in mind.

So we’re honoured to be recognised as one of the best companies in the UK  for delivering high quality customer service by The Institute of Customer Service.

The UK Customer Satisfaction Index (UKCSI) , published January 23, 2019, is the national measure of UK customer satisfaction.

It rates customer satisfaction at a national, sector and organisational level across 13 sectors – incorporating the views of 10,000 consumers on 247 brands. 

This year we have been voted in the top ten, and it's all thanks to you!

Because of your valuable feedback, we know we’re on the right track and will continue to make sure we’re doing the best by you. 


Brands achieve high ratings in the UKCSI through a number of measures, such as ease of doing business with, getting things right first time, emotional connection and customer ethos and ethics. 

More than 25 different customer measures are surveyed as part of the UKCSI, including staff professionalism, the quality and efficiency of the service, trust and transparency, the actual customer experience, complaint handling and ethical dimensions. 

This year, a new set of measures were added to the UKCSI, including whether consumers feel that an organisation keeps their promises, does ‘the right thing’ in business practices and makes them feel reassured.

We always put our customers first, and we’re thrilled to be recognised with this award. 

What a way to start the year, here's to 2019!