Fairmead and Buddies complaint data
As of 1 January 2020 Fairmead Insurance Limited and Buddies Enterprises Limited was bought by Liverpool Victoria General Insurance Group (LV= GI).
Their historic complaint data is owned by Fairmead Insurance Limited and can be found on their website, their data moving forward shall be published below.
Fairmead figures from January - June 2022
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 3.69 complaints per 1000 policies in force | 2,889 | 2,999 | 30% | 68% | 71.6% | General Admin/Customer Service – Delays/timescales |
| Credit related | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
Buddies figures from January - June 2022
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 19.92 complaints per 1000 policies in force | 5 | 5 | 20% | 80% | 40% | General Admin/Customer Service –Delays/timescales |
Fairmead figures from July - December 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 3.70 complaints per 1000 policies in force | 4,406 | 4,626 | 30% | 67% | 71% | General Admin/Customer Service – Other General Admin/Customer Service |
| Credit related | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
Buddies figures from July - December 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 3.81 complaints per 1000 policies in force | 13 | 15 | 13 | 73% | 40% | General Admin/Customer Service – Other General Admin/Customer Service |
Fairmead figures from January - June 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 4.40 complaints per 1000 policies in force | 6,792 | 7,664 | 28% | 64% | 71% | General Admin/Customer Service - Errors/not following instructions |
| Credit related | 10.04 complaints per 1000 policies in force | 2 | 2 | N/A | N/A | 100% | N/A |
Buddies figures from January - June 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint | |
|---|---|---|---|---|---|---|---|---|
| Insurance | 5.70 complaints per 1000 policies in force | 50 | 64 | 16% | 62% | 59% | General Admin/Customer Service - Errors/not following instructions |
Fairmead figures from July - December 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 6.04 complaints per 1000 policies in force | 10,863 | 10,135 | 30% | 64% | 72% | General Admin/Customer Service - Errors/not following instructions |
| Credit related | 10.04 complaints per 1000 policies in force | 15 | 31 | N/A | N/A | 74% | N/A |
Buddies figures from July - December 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint | |
|---|---|---|---|---|---|---|---|---|
| Insurance | 5.70 complaints per 1000 policies in force | 61 | 51 | 27% | 45% | 76% | Information: Sums/charges or product performance - Disputes over sums/charges |
Fairmead figures from January - June 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld |
|---|---|---|---|---|---|---|
| Insurance | 4.49 complaints per 1,000 policies in force | 8958 | 9101 | 35% | 61% | 66% |
| Credit related | 0.81 complaints per 1,000 credit sales | 13 | 12 | N/A | N/A | 100% |
Buddies figures from January to July 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld |
|---|---|---|---|---|---|---|
| Insurance | 6.36 complaints per 1,000 policies in force | 54 | 54 | 41% | 50% | 83% |