Fairmead and Buddies complaint data
As of 1 January 2020 Fairmead Insurance Limited and Buddies Enterprises Limited ceased trading under Legal & General, and joined part of the Liverpool Victoria General Insurance Group.
Their historic complaint data is owned by Legal and General PLC and can be found on their website, their data moving forward shall be published below.
Fairmead figures from January - June 2022
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 3.69 complaints per 1000 policies in force | 2,889 | 2,999 | 30% | 68% | 71.6% | General Admin/Customer Service – Delays/timescales |
| Credit related | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
Buddies figures from January - June 2022
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 19.92 complaints per 1000 policies in force | 5 | 5 | 20% | 80% | 40% | General Admin/Customer Service –Delays/timescales |
Fairmead figures from July - December 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 3.70 complaints per 1000 policies in force | 4,406 | 4,626 | 30% | 67% | 71% | General Admin/Customer Service – Other General Admin/Customer Service |
| Credit related | 0 | 0 | 0 | 0 | 0 | 0 | N/A |
Buddies figures from July - December 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 3.81 complaints per 1000 policies in force | 13 | 15 | 13 | 73% | 40% | General Admin/Customer Service – Other General Admin/Customer Service |
Fairmead figures from January - June 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 4.40 complaints per 1000 policies in force | 6,792 | 7,664 | 28% | 64% | 71% | General Admin/Customer Service - Errors/not following instructions |
| Credit related | 10.04 complaints per 1000 policies in force | 2 | 2 | N/A | N/A | 100% | N/A |
Buddies figures from January - June 2021
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint | |
|---|---|---|---|---|---|---|---|---|
| Insurance | 5.70 complaints per 1000 policies in force | 50 | 64 | 16% | 62% | 59% | General Admin/Customer Service - Errors/not following instructions |
Fairmead figures from July - December 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint |
|---|---|---|---|---|---|---|---|
| Insurance | 6.04 complaints per 1000 policies in force | 10,863 | 10,135 | 30% | 64% | 72% | General Admin/Customer Service - Errors/not following instructions |
| Credit related | 10.04 complaints per 1000 policies in force | 15 | 31 | N/A | N/A | 74% | N/A |
Buddies figures from July - December 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld | Main cause of complaint | |
|---|---|---|---|---|---|---|---|---|
| Insurance | 5.70 complaints per 1000 policies in force | 61 | 51 | 27% | 45% | 76% | Information: Sums/charges or product performance - Disputes over sums/charges |
Fairmead figures from January - June 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld |
|---|---|---|---|---|---|---|
| Insurance | 4.49 complaints per 1,000 policies in force | 8958 | 9101 | 35% | 61% | 66% |
| Credit related | 0.81 complaints per 1,000 credit sales | 13 | 12 | N/A | N/A | 100% |
Buddies figures from January to July 2020
| Type of complaint | Number of complaints opened by volume of business | Number of complaints opened | Number of complaints closed | % closed within 3 days | % closed after 3 days but within 8 weeks |
% upheld |
|---|---|---|---|---|---|---|
| Insurance | 6.36 complaints per 1,000 policies in force | 54 | 54 | 41% | 50% | 83% |