Fairmead complaints data

Fairmead and Buddies complaint data 

Icon of a laptop with some data on the screen

As of 1 January 2020 Fairmead Insurance Limited and Buddies Enterprises Limited was bought by Liverpool Victoria General Insurance Group (LV= GI).

Their historic complaint data is owned by Fairmead Insurance Limited and can be found on their website, their data moving forward shall be published below.

Fairmead figures from January - June 2022

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 3.69 complaints per 1000 policies in force 2,889 2,999 30% 68% 71.6% General Admin/Customer Service – Delays/timescales
Credit related N/A N/A N/A N/A N/A N/A  N/A

Buddies figures from January - June 2022

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 19.92 complaints per 1000 policies in force 5 5 20% 80% 40% General Admin/Customer Service –Delays/timescales

Fairmead figures from July - December 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 3.70 complaints per 1000 policies in force 4,406 4,626 30% 67% 71% General Admin/Customer Service – Other General Admin/Customer Service
Credit related 0 0 0 0 0 0  N/A

Buddies figures from July - December 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 3.81 complaints per 1000 policies in force 13 15 13 73% 40% General Admin/Customer Service – Other General Admin/Customer Service

Fairmead figures from January - June 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 4.40 complaints per 1000 policies in force 6,792 7,664 28% 64% 71% General Admin/Customer Service - Errors/not following instructions
Credit related 10.04 complaints per 1000 policies in force 2 N/A N/A 100%  N/A

Buddies figures from January - June 2021

Type of complaint Number of complaints opened by volume of business   Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 5.70 complaints per 1000 policies in force   50 64 16% 62% 59% General Admin/Customer Service - Errors/not following instructions

Fairmead figures from July - December 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 6.04 complaints per 1000 policies in force 10,863 10,135 30% 64% 72% General Admin/Customer Service - Errors/not following instructions
Credit related 10.04 complaints per 1000 policies in force 15 31 N/A N/A 74%  N/A

Buddies figures from July - December 2020

Type of complaint Number of complaints opened by volume of business   Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld Main cause of complaint 
Insurance 5.70 complaints per 1000 policies in force   61 51 27% 45% 76%  Information: Sums/charges or product performance - Disputes over sums/charges

Fairmead figures from January - June 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld
Insurance 4.49 complaints per 1,000 policies in force 8958 9101 35% 61% 66%
Credit related 0.81 complaints per 1,000 credit sales 13 12 N/A N/A 100%

Buddies figures from January to July 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
 % upheld
Insurance 6.36 complaints per 1,000 policies in force 54 54 41% 50% 83%