Fairmead complaints data

Fairmead and Buddies complaint data 

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As of 1 January 2020 Fairmead Insurance Limited and Buddies Enterprises Limited ceased trading under Legal & General, and joined part of the Liverpool Victoria General Insurance Group.

Their historic complaint data is owned by Legal and General PLC and can be found on their website, their data moving forward shall be published below.

Fairmead figures from July - December 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld Main cause of complaint 
Insurance 3.70 complaints per 1000 policies in force 4,406 4,626 30% 67% 71% General Admin/Customer Service – Other General Admin/Customer Service
Credit related 0 0 0 0 0 0  N/A

Buddies figures from July - December 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld Main cause of complaint 
Insurance 3.81 complaints per 1000 policies in force 13 15 13 73% 40% General Admin/Customer Service – Other General Admin/Customer Service

Fairmead figures from January - June 2021

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld Main cause of complaint 
Insurance 4.40 complaints per 1000 policies in force 6,792 7,664 28% 64% 71% General Admin/Customer Service - Errors/not following instructions
Credit related 10.04 complaints per 1000 policies in force 2  2 N/A N/A 100%  N/A

Buddies figures from January - June 2021

Type of complaint Number of complaints opened by volume of business   Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld Main cause of complaint 
Insurance 5.70 complaints per 1000 policies in force   50 64 16% 62% 59% General Admin/Customer Service - Errors/not following instructions

Fairmead figures from July - December 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld Main cause of complaint 
Insurance 6.04 complaints per 1000 policies in force 10,863 10,135 30% 64% 72% General Admin/Customer Service - Errors/not following instructions
Credit related 10.04 complaints per 1000 policies in force 15 31 N/A N/A 74%  N/A

Buddies figures from July - December 2020

Type of complaint Number of complaints opened by volume of business   Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld Main cause of complaint 
Insurance 5.70 complaints per 1000 policies in force   61 51 27% 45% 76%  Information: Sums/charges or product performance - Disputes over sums/charges

Fairmead figures from January - June 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld
Insurance 4.49 complaints per 1,000 policies in force 8958 9101 35% 61% 66%
Credit related 0.81 complaints per 1,000 credit sales 13 12 N/A N/A 100%

Buddies figures from January to July 2020

Type of complaint Number of complaints opened by volume of business Number of complaints opened Number of complaints closed % closed within 3 days % closed after 3 days but within 8 weeks
  % upheld
Insurance 6.36 complaints per 1,000 policies in force 54 54 41% 50% 83%
2.33.1216