Breakdown customer help
Here's how we're dealing with coronavirus (COVID-19)
Due to coronavirus (COVID-19), our car and home call centres are closed for new sales quotes. You can still get a quote online and we’re still open for existing customers. If you breakdown, you can still get in touch with us the usual way. Due to the ongoing effects of coronavirus (COVID-19) our wait times on the phone and at roadside are a little longer than usual. If you breakdown at home and you have a second vehicle, please consider using this if possible.
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Breakdown insurance support
Make changes to my policy
Email or call us if you need to make changes to your cover
Email to
If you need to change something not covered here please call
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Request policy documents
Get copies of your insurance certificate, schedule or proof of no claims
Get a breakdown insurance quote
See how much you could save on your breakdown insurance
Call us on
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Renew my policy
We'll send you an invitation to renew your cover when it's due. Call us if you have any questions
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded.
Can we call you back?
Leave your contact details and we'll call you back
I've broken down
If you've bought our breakdown cover and need help in a hurry
Call us on
If you're calling from abroad+441202292971
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded.
FAQs