Breakdown customer help
This page is all about our standalone breakdown cover. So, if you’ve selected breakdown cover as an add-on to your car insurance policy, you’ll need to visit our car page instead.
Breakdown insurance support
Email to
If you need to change something not covered here please call
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Call us on
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
If you've bought our breakdown cover and need help in a hurry
Call us on
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded
Available 24 hours a day, 7 days a week
For Text Phone first dial 18001
Calls will be recorded
If you have a flat battery, flat tyre or your brakes have locked or seized at home then please fill in our online form and one of our LV= Britannia Rescue breakdown specialists will come and help.
Got a pressing question? We might have already answered it in our FAQs
"Alexa... open LV"
Available on Amazon Alexa-enabled devices, our Alexa Skill (the ability to talk to us) is here to answer questions about your LV= car, home and breakdown insurance policies.
Ask us whether you can drive abroad or how you can make a claim on your breakdown policy.
Oh, and in case you're wondering, we're still LV= but we've dropped the equals for this one – we don't want to confuse the bots, do we? So when you want to chat, simply refer to us as LV.