What to do if your home's been burgled

2 minutes

Follow this checklist if a thief has broken into your home

1. Call the police straightaway and give them as much information as you can. Make a note of the crime reference number you're given - you'll need this later. Sometimes the police will only provide you with a crime reference number by post, once you've reported a loss.

2. Try not to disturb anything in your home, as this may destroy valuable evidence. The police will advise you about this when you call. When the police arrive, they will often dust round the point of entry or exit for fingerprints, so try not to touch these areas.

3. Write down a list of what has been stolen.

4. As soon as you can, give us a ring if you need to claim on your home insurance. We can give you useful information to help you deal with this unpleasant crime.

To make a claim 

When you get in touch have your policy number and any documents to hand 

Please call: 0800 032 2844

Choose 1. +44 (0) 01202 296762 from abroad.

Lines open 8am - 6.30pm Monday to Friday and 8am - 4pm Saturday 

Emergency assistance is available 24/7

If you want to discuss an existing buildings or contents claims

Give us a call and we can talk through your claim: 

0800 032 2844

Line open 8am - 8pm Monday to Friday, 8am - 4pm Saturday. 

Everything you need to know about our claims process 

For TextPhone first dial 18001

Calls will be recorded