Insurance FAQs

How will I receive my home insurance documents?

If you choose to receive your home insurance documents by post, they'll be with you in seven working days.

If you choose to have them sent to your email address, you should receive your documents within three hours. However, there are times this can take longer but, at the latest, they will be with you the next day. If they haven't arrived in your inbox, please check your spam or junk folder and if they're still not there, give us a call on 0800 633 5212.

Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.