Insurance FAQs

How do I make a claim on my home insurance?

To make a claim, please call our UK call centre on 0800 032 2844 (choose option 1) Lines open 24 hours a day, 365 days a year. Calls will be recorded. For Text Phone first dial 18001

We'll ask you to:
  • Give us as much information about the incident as you can
  • Let us know before arranging replacement or repair
  • If theft is involved, tell the police first and get a crime reference number

    For more information about how to make a claim, please visit our 'Make a claim' page or call us on 0800 032 2844.