Insurance FAQs

How can I make a home insurance complaint?

If something goes wrong, please let us know as soon as possible so we can put it right. The quickest way to let us know about your complaint is to call us. Here are the numbers you need:

Complaints about sales, service and claims - 0800 232 1404

Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.