Insurance FAQs

How can I change or cancel my home insurance policy?

You can change your email or telephone number or add a joint policyholder online, to make other changes or cancel your home insurance, please call us on 0800 032 9399.

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

Our team will be able to make changes to your home insurance policy, including:

- Adding optional extras or modifying your level of cover
- Changing your name, address or circumstances
- Adding a specified item
- Cancelling your policy